Privacy

This privacy policy sets out how Luxury Dorset Cottages uses and protects any information that you give when you use this website.

Luxury Dorset Cottages is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Luxury Dorset Cottages may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st June 2013.

What we collect

We may collect the following information:

  •  name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails and newsletters about new accommodation, special offers or other information which we think you may find interesting using the email address which you have provided.
  •  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies help us to improve your visit to our website by helping us with the following:

  • Remembering settings, so that you don’t have to keep re-entering them whenever you visit a new page
  • Remembering information you’ve given (e.g. your postcode) so you don’t need to keep entering it in forms we may use
  • Measuring how you use the website so we can make sure it meets your needs.

Cookies also help you by doing things like remembering your username and password so you don’t have to enter it every time you visit sections of our website.

Please note that cookies can’t harm your computer and we do not store personally identifiable information in cookies we use on this website.

We’re giving you this information as part of our initiative to comply with UK legislation, and to make sure we’re honest and clear about your privacy when using our website.

Please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

The Cookies we use:

General website cookies The servers that this website is hosted on will set what is called a unique session for the duration of your visit, this allows to find out how many unique people are visiting our site without giving us any identifiable information about you as an individual.

Measuring website usage – Google Analytics

We use Google Analytics to provide us with information such as where our website visitors come from, how long they stay on our website, what sort of browser people are using, how many pages they visit and whether they return to visit us again. This information is based on the IP address which is set by your Internet Service provider every time you connect to the Internet from home. It does not provide us with any information about you as an individual. We use this data to compile reports which help us to make sure the information on our website is the sort of information our visitors would like to read.

Google Analytics sets or updates cookies only to collect data required for these reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of this website domain, and the data cannot be altered or retrieved by any service on another domain.

The following list shows the the type of information that is obtained via Google Analytics cookies and used in Analytics reports.

Name: _utma: Typical content: randomly generated number

Expires: 2 years

Name: _utmb: Typical content: randomly generated number

Expires: 30 minutes

Name: _utmc: Typical content: randomly generated number

Expires: when user exits browser

Name: _utmz: Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)

Expires: 6 months

Our website uses Google Analytics to track activity on our website which collects anonymous data about a given browser, along with the information requested and sent by the browser’s operator (the visitor). Cookies do not identify individual people and no personal data is collected.

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage.

For more information about Google Analytics visit Google Analytics website.

Third Party Cookies

When you visit our website, you may also notice that some cookies are used to display information from other websites. For example, if you visit a page that has video content, cookies from YouTube may be served. We do not control the setting of these cookies and we recommend you visit the third party websites for more information.

Please find a list of some third party cookies you may find present on this website and links to their specific cookie information:

  • YouTube – http://www.google.co.uk/intl/en/policies/privacy/

How do I Control or Delete Cookies from this Web Site?

If cookies are not enabled on your computer this could mean that your experience with our website will be impacted in a negative way. However, if you want to control or delete cookies you can do so by visiting www.cookies.org where you will find information about deleting cookies and controlling cookies.

If you choose to delete our cookies or to disable cookies for the future you may not be able to access certain areas or features of this website.

Security

Our web site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers on this website; this is handled by our payment processors PayPal. Our booking system provider stores data for the purposes of managing orders such as personal address, telephone number and email address but only for customers who have made a purchase through our site.

Un-Subscribe

We give our customers the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

Every email sent from our automated system contains a link at the bottom to un-subscribe. When you use this link you will automatically be removed from our mailing list.

Corrections/Updates

We our customers the following options for changing and modifying information previously provided.

  • Email us at info@luxurydorsetcottages.co.uk
  • Write to us at The Estate Office, Melbury Sampford, Dorchester DT2 0LF

Removing your personally identifiable data from our website

If you would like to have your personally-identifiable information removed from our Databases going forward, please email us at info@luxurydorsetcottages.co.uk, and we will use reasonable efforts to comply with your request. However, there will be residual information that will remain within our databases, access logs, and other historical internal records including financial records for the purposes of accounting for tax, which may or may not contain such personally-identifiable information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.